What you need to know about your mortgage loan transfer
Your interest rate, monthly payment, outstanding balance, and other loan details will stay the same when your mortgage is transferred to us.
We will not charge late fees or negatively report credit for two months after the effective date of your mortgage loan transfer.
If you had a forbearance plan with your previous mortgage servicer, you will keep the same plan with Freedom Mortgage. Here’s what else you need to know:
What is the status of your transferred mortgage loan?
Submit your information and we'll let you know if your new loan number is ready, if your new account is ready to set up, and more.
Your request is successfully submitted..
Hi {Abc}
Your Freedom Loan Number
1234567890
TRANSFER INFORMATION
AMERIHOME
PRIOR SERVICER
10/15/2022
TRANSFER EFFECTIVE DATE
10/24/2022
ACCOUNT SET UP DATE
WE CAN TEXT YOU WHEN YOUR FREEDOM MORTGAGE ONLINE ACCOUNT IS READY TO SET UP
Your request is successfully submitted..
YOUR ACCOUNT IS READY TO SET UP.
We can text you when your Freedom Mortgage online account is ready to set up
Your request is successfully submitted..
When will your Freedom Mortgage online account be ready to set up?
Previous Mortgage Company | Transfer Effective Date | Account ready for set up |
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Mutual of Omaha & Planet Home | August 1, 2024 | Create Your Account now |
Cardinal, Plaza Home, & Sierra Pacific | August 2, 2024 | Create Your Account now |
ARC, AmeriHome, Bay Equity, & Planet Home | September 4, 2024 | September 10, 2024 |
More about your mortgage loan transfer
- You may have received a “goodbye letter” from your previous mortgage servicer that includes the effective date of the mortgage loan transfer. This letter may include your new Freedom Mortgage loan number.
- You’ll receive a “welcome letter” from Freedom Mortgage approximately 8 business days after the effective date of the transfer.
- You’ll be able to set up your new Freedom Mortgage online account five to seven days after the effective date of the transfer. You will need your new Freedom Mortgage loan number to create this account.
- With your Freedom Mortgage online account, you can make one-time payments or you can set up recurring payments.
- You can also review your loan details, view and download statements and payment histories, send and receive secure messages, and sign up for paperless statements.
- Automatic payments setup with your prior servicer or bank will not transfer. It’s easy to setup automatic payments with your new Freedom Mortgage online account.
What you need to know about making payments to Freedom Mortgage
In addition to making payments through your online account, you can also mail your mortgage payments. Payments by check can be mailed any time after the loan is transferred to Freedom Mortgage and you have your new loan number.
If you live in: | Mail your payments to: |
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AL, AK, CO, DC, FL, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OR, PA, PR, SC, SD, TN, VT, VA, WA, WV, WI, WY | Freedom Mortgage Corporation P.O. Box 6656 Chicago, IL 60680-6656 |
AZ, AR, CA, CT, DE, GA, HI, LA, ME, MS, NY, OK, RI, TX and UT | Freedom Mortgage Corporation P.O. Box 7230 Pasadena CA 91109-7230 |
Getting to Know Freedom Mortgage
Who is Freedom Mortgage?
Freedom Mortgage has been in the business for over 30 years. We specialize in mortgages and can help you buy or refinance a home regardless of your unique circumstances.
Your Benefits as a Customer
As a Freedom Mortgage customer, you will have access to our proprietary Eagle Eye Rewards program and other customer rewards.
Frequently Asked Questions
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- The first communication will come from your prior servicer. A notice of transfer, sometimes referred to as a "Goodbye Letter," is delivered to your mailing address on record. The letter includes the effective transfer date and other important information.
- After the effective transfer date to Freedom Mortgage, you'll receive a "Welcome Letter" from us. This includes your new mortgage loan number, instructions for paying your mortgage and other important information meant to help make your transfer to Freedom Mortgage as easy as possible.
- We may also contact you if we identify opportunities to help you save money or use the equity you've built in your home to help you reach your financial goals.
- About 30 to 45 days following your loan transfer, you will receive a survey. Please let us know how we're doing with the transition.
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Your loan information should be available online five to seven business days after the effective date of transfer, but you’ll need your new Freedom Mortgage loan number to access your account. We recommend that you register at FreedomMortgage.com once you receive the Welcome Letter, which will include your new loan number and additional payment instructions.
Payments by check can be mailed any time after the loan is transferred to Freedom Mortgage and you have your loan number.
If you live in: Mail your payments to: AL, AK, CO, DC, FL, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OR, PA, PR, SC, SD, TN, VT, VA, WA, WV, WI, WY Freedom Mortgage Corporation
P.O. Box 6656
Chicago, IL 60680-6656AZ, AR, CA, CT, DE, GA, HI, LA, ME, MS, NY, OK, RI, TX and UT Freedom Mortgage Corporation
P.O. Box 7230
Pasadena CA 91109-7230 -
No worries. If you recently made a payment to your prior servicer, and they received your payment PRIOR to the transfer date, they will apply it to your loan. If it is received AFTER the transfer date, they will send it to us, and we will apply it to your loan effective when it was received by your prior servicer.
It may take a few days for us to receive your payment and for it to be reflected in our system. During the first 60 days after the effective date of transfer, Freedom Mortgage WILL NOT charge you a late fee and will not report your account as late to credit reporting agencies, if you made your payments on time to your prior servicer.
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If you make your payments via your bank's online bill pay service and wish to continue using this service, please update the payee and payment address to Freedom Mortgage as shown below. Be sure to include your new loan number.
If you live in: Mail your payments to: AL, AK, CO, DC, FL, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OR, PA, PR, SC, SD, TN, VT, VA, WA, WV, WI, WY Freedom Mortgage Corporation
P.O. Box 6656
Chicago, IL 60680-6656AZ, AR, CA, CT, DE, GA, HI, LA, ME, MS, NY, OK, RI, TX and UT Freedom Mortgage Corporation
P.O. Box 7230
Pasadena CA 91109-7230If you had automatic payments set up with your prior mortgage servicer, the 'Goodbye Letter' you received should contain information on how your previously established automatic payments are treated following the effective date of your transfer to Freedom Mortgage.
Once you receive your new Freedom Mortgage loan number (included in your Welcome Letter), you can register for access to your loan information online at FreedomMortgage.com. Once registered, please log on and select Manage Recurring Payments to create a new automatic payment.
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- You must first register for an online account.
- You’ll be able to register for your new Freedom Mortgage online account approximately five to seven business days after the effective date of your mortgage loan transfer.
- Have your new 10-digit loan number and Social Security number ready.
- When selecting a password, please make sure it is at least 8 characters and no more than 21 characters. Your password must also contain at least one letter and one number.
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With a Freedom Mortgage online account, you can access current account and escrow information, message a Customer Care Agent, access previous statements and documents, make payments and set up recurring payments.
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At Freedom Mortgage, we want to make sure our customers know about their home financing choices. That’s why we monitor current mortgage rates, and let you know about ways you could save money on your monthly mortgage payment. We call this the Eagle Eye Program and it is an exclusive benefit for Freedom Mortgage customers.
Sign up for alerts today. -
We understand the challenges Americans are facing with the COVID-19 pandemic, so we are happy to help our customers defer mortgage payments to get through this difficult time.
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When you’re a Freedom Mortgage customer, we want you to be a customer for life. When you are ready to find your next home, through our Purchase Promise program, we’ll find you the lowest rate guaranteed and work with you every step of the way to closing. If we don’t meet a competing lender’s rate, you’ll receive $250.
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We want to make it easy for you to protect your home through a home protection plan through Cinch Home Services for major appliances and systems and our partnership with Matic homeowners insurance where you can compare quotes and policies from top-rated carriers.
Still have questions?
Our Customer Care Team is here for you!
Call us: 855-690-5900
Monday to Friday, 8 a.m. to 8 p.m. Eastern Time
Saturday, 9 a.m. to 2 p.m. Eastern Time
Login to your account to send your questions using our secured Message Center.